Frequently Asked Questions - Click buttons for information

Please make sure your withdraw does not have more than 0.12345678 decimals anything more will just hang as BTC doesnt accept more than 8 decimals spots.

We send out withdraw in batches every 6 hours. We also do not store any funds on server for saftey reason so if your withdraw is taking longer than usual just give us time to move some funds back into exchange.

At this stage please contact support with your TXID and amount missing so we can look into it.